Some Wasilla residents are frustrated by the lack of mail and answers from the U.S. Postal Service.

Suzanne Nevada lives on Sunset Avenue near Knik-Goose Bay Road. She said her neighborhood went all last week without having any mail delivered.

“We can't get a hold of the post office," Nevada said. "We normally can get our mail, the big packages, through the Wasilla Annex. Nobody will answer the phone."

Nevada said her family runs a commercial farm and needs reliable deliveries for supplies. 

"All of us have been trying to call for three days last week, no answer,” Nevada said. “We’ve also tried the main post office in Wasilla, where the postmaster is, and nobody will answer the phone there either.”

The area is considered a rural route that uses a contract carrier.

“We’ve had to find alternate sources and have our mail delivered to friends that live in town who are still getting mail,” Nevada said.

One of Nevada’s neighbors received a letter from the post office that said the agency was making changes “in response to the growth in Wasilla.”

Brian Sperry, a spokesperson with the Postal Service corporate communications field team, said in an emailed statement that several routes have been split which “will result in a higher volume of package deliveries to the street.”

He apologized to customers who’ve experience “sporadic" mail delivery during the changes.

“We expect to see improvements soon, as carriers adapt to the adjusted routes and more packages are delivered to the street,” Sperry said.

The postal service also installed an additional parcel locker at the main office building. Beginning Monday, packages for pick up in the 99623 ZIP Code will be available Monday through Friday from 7:30 a.m. to 5:30 p.m and Saturdays from 8 a.m. to 1 p.m.

People who have concerns or complaints can contact USPS at 1-800-ASK-USPS or on twitter at @uspshelp. The local consumer affairs number is 1-907-564-2828.

Copyright 2020 KTVA. All rights reserved.