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Utility warns customers of billing scam

By KTVA CBS 11 News 9:23 AM August 6, 2014
ANCHORAGE –

Chugach Electric Association is warning customers of a nationwide scam that aims to rob customers of their credit card or other financial information.

In a written statement released Wednesday morning, the utility said the scammers are contacting people by phone and threatening to disconnect their electric service if a supposedly past-due bill isn’t paid. According to Sarah Wiggers, a Chugach spokeswoman, the utility has heard about the scam from about one customer per week for the past several months. It’s not a new scam, but Wiggers said the utility wanted customers to know that’s not how Chugach does business.

Instead, Chugach said it goes through several steps before disconnecting service – including giving the customer advance notice. Additional, the utility said it does not take credit card payments directly.

Chugach said anyone who’s contacted by a suspected scammer should hang up, contact the utility to verify the status of their account and report the incident to the Anchorage Police Department.

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