• Forecast
  • News Tip
  • Categories
Temperature Precipitation
Estimated read time
2m 5s

Email reveals deliberate effort by VA hospital to hide long patient waits

By Jennifer Janisch / CBS News 5:37 PM May 9, 2014

A Veterans Affairs employee at the VA Medical Center in Cheyenne, Wyoming, has been placed on administrative leave after CBS News obtained an email showing an employee directing his staff on how to game the appointments system to make it appear as though veterans were being seen within the VA’s 14-day directive.

The email, written by Telehealth Coordinator David Newman, a registered nurse, describes how patients at the Cheyenne VA Medical Center are always listed getting appointments within a 14-day window, no matter when the appointment was first requested, and no matter how long the patient actually waited.The memo admitted, “Yes, this is gaming the system a bit…” because “when we exceed the 14 day measure, the front office gets very upset, which doesn’t help us.”

The employee further instructs staff on how to “get off the bad boys list” by “cancelling the visit (by clinic) and then rescheduling it with a desired date within that 14 day window.”

Veterans Affairs Secretary Eric Shinseki made the following statement in response to an inquiry by CBS News:

“On May 9, upon learning of an email sent by a Cheyenne VA Medical Center employee, I immediately requested the independent VA Office of Inspector General conduct a thorough investigation of the actions outlined in the employee’s email. I have also directed that the employee be removed immediately from patient care responsibilities and placed on administrative leave. VA takes any allegations about patient care or employee misconduct very seriously. If true, the behavior outlined in the email is unacceptable.”

However, CBS News has learned that the VA’s Office of the Medical Inspector had already investigated and substantiated claims of improper scheduling practices at the Cheyenne VAMC, sending a report to the Office of Special Counsel on December 23, 2013. It is unclear why it took five months, and an inquiry by CBS News, for the VA to take action against an employee there and order an Inspector General’s investigation.

Friday’s developments come a day after Shinseki directed his agency to complete a nationwide review of clinics at VA Medical Centers across the country to assess veterans’ access to care.

CBS News’ Wyatt Andrews contributed to this report.

© 2014 CBS Interactive Inc. All Rights Reserved.

Latest Stories

  • News

    Alaska Federation of Natives Convention Day 2: Courting the Native vote

    by Rhonda McBride on Oct 24, 23:31

    Candidates have traditionally courted the Alaska Native vote at the Alaska Federation of Natives convention. But this election-season ritual has reached a fever pitch this year. Some of that could be due to the formation of the Unity ticket; the merged campaigns of Bill Walker, who was running as an independent candidate for governor, and […]

  • News

    Steese Highway collision kills 1

    by KTVA CBS 11 News on Oct 24, 23:00

    One person is dead and another injured following a head-on crash outside Fairbanks Friday night, Alaska State Troopers said. The collision on the Steese Highway near Hagelbarger Avenue was reported to troopers in Fairbanks just before 7:15 p.m., according to an AST dispatch. One person was seriously injured and later succumbed to their injuries, troopers […]

  • News

    South Anchorage crash injures 1, temporarily closes highway

    by KTVA CBS 11 News on Oct 24, 22:15

    Both lanes of the Seward Highway were closed for more than two hours Friday evening following a two-vehicle collision that left one person hospitalized. According to the Anchorage Police Department, the crash happened just after 5:30 p.m. near the highway’s intersection with O’Malley Road. A vehicle heading north crossed the median and hit another vehicle […]

  • Weather

    Evening News weather, Oct. 24

    by KTVA Weather on Oct 24, 19:58

     

  • News

    Dam expansion increases Sitka’s power production

    by Heather Hintze on Oct 24, 19:44

    The Blue Lake Project in Sitka is set to dramatically increase the production of hydroelectricity for the city. Five miles out of town, up a one-lane dirt road, tucked into the mountains, construction crews work on the expansion in the windy canyon. The project is so massive it takes Alaska’s largest, 600-ton crane to make […]

  • News

    Anchorage mom loses boxing match, still wins big

    by Lauren Maxwell on Oct 24, 19:18

    Maria Edwards had never boxed before she got in the ring Thursday night at the Egan Center. But she had a good reason for taking part in Anchorage’s Thursday Night Fights: She was trying to earn enough cash to afford gymnastic lessons for her 3-year-old son. Edwards had her eye on the prize money, $50 […]

  • News

    Complaints lead to towing ordinance update

    by Bonney Bowman on Oct 24, 18:46

    Anchorage residents who are angry over inconsistent and often exorbitant towing fees may soon see some relief. The Anchorage Assembly discussed a proposed amendment to the municipal towing ordinance Friday. The amendment would cap the price of non-consensual tows, such as when cars are towed from private lots, at $225. It also prevents towing companies from […]

  • News

    Assembly debates software program audit

    by Bonney Bowman on Oct 24, 18:06

    Anchorage Assembly members met Friday to discuss how to best move forward with the municipality’s troubled software overhaul. Members debated conducting an independent audit of the SAP program, which is designed to automate many aspects of government, including payroll. But the program is three years overdue and more than $20 million over budget. Assembly members […]