Following a systemwide outage Sunday, Delta Airlines is working on getting their customers to their destinations.
The outage, which began around 6:30 p.m. Eastern time, led to delays for a number of flights in the U.S., according to a company statement. Roughly 170 flights were canceled by Sunday night, followed by another 110 on Monday. Other cancellations were possible, the company added.
As a result, the company says affected customers will be able to make changes to their itineraries without a fee or even cancel their flights for a refund.
“I want to apologize to all of our customers who have been impacted by this frustrating situation,” CEO Ed Bastian wrote in a statement. “This type of disruption is not acceptable to the Delta family, which prides itself on reliability and customer service. I also want to thank our employees who are working tirelessly to accommodate our customers.”
Delta’s statement said customers whose flights were canceled by the airlines or delayed for three hours or more would be contacted directly. Anyone else with a flight delay of 90 minutes or more would be eligible to call for similar assistance with their travel plans through Feb. 3. Delta will also provide a $200 travel voucher, per person.
The company specified on its website that all Delta flights qualified, as well as flights through Delta Connection and Delta-coded flights on Jan. 29 and Jan. 30.