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Police say problem affected AT&T customers calling 911

By KTVA CBS 11 News 6:08 PM March 8, 2017
ANCHORAGE –

Last updated at 6:10 p.m. on Wednesday, March 8

The Anchorage Police Department says AT&T cell phone customers may not be able to reach 911 until nationwide issues are resolved.

Police said in an alert around 6 p.m. Wednesday evening that 911 calls weren’t getting through from AT&T phones.

“Until AT&T has resolved this issue, you’ll need to call the police dispatch business line to get an operator,” police said.

At 6:10 p.m., police issued a second statement saying, “It appears that 9-1-1 calls made with cell phones that have AT&T service are now working.”

AT&T customers continuing to experience problems calling 911 can reach police at 907-786-8900. Press 0 for the operator.

Phones from other cellular providers do not appear to be affected.

This is a developing story; please check back for updates.

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