• Forecast
  • News Tip
  • Categories
Temperature Precipitation
Estimated read time
2m 7s

22,000 waiting for HealthCare.gov errors to be fixed, report says

By Stephanie Condon / CBS News 7:34 AM February 3, 2014

President Obama over the weekend defended his choice to keep HHS Secretary Kathleen Sebelius on the job, even after HealthCare.gov’s disastrous launch in October.

Roughly 22,000 Americans are waiting for the Health and Human Services Department (HHS) to fix errors in their health insurance coverage caused by HealthCare.gov glitches, but the computer program to process those 22,000 requests has yet to be built, the Washington Post reports.

The appeals were filed by people who say that HealthCare.gov — the website that serves as the Obamacare portal for 36 states — failed to correctly calculate the subsidies they’re eligible for, sent them into the wrong insurance program or completely denied them coverage, the Post reported after obtaining internal government data.

Those 22,000 appeals were submitted through the mail, since the computer and phone systems for filing appeals have yet to launch. The appeals were transferred to a computer system at the Centers for Medicare & Medicaid Services (CMS), but the program to process those appeals does not yet exist, unnamed sources told the Post.

CMS spokesman Aaron Albright told CBS News, “As we work to fully implement the appeals system, CMS is working directly with consumers to address concerns they have raised through this process.”

The pending appeals are largely related to HealthCare.gov glitches that are now fixed, he said, so CMS is recommending that people who had problems enrolling reset and resubmit applications on the site.

“We are also working to ensure that consumers who wish to continue with their appeal are able to do so,” Albright said.

He declined to say when the computer program to process those appeals is expected to be finished, or which contractor is working on the program. The administration recently tapped the consulting firm Accenture to replace CGI as the lead contractor responsible for HealthCare.gov’s ongoing construction.

Now that most of the front-end problems with HealthCare.gov have been resolved, the Obama administration has stepped up its efforts to encourage more people to enroll in insurance via the site. As of late January, about 3 million had enrolled in insurance plans through HealthCare.gov or one of the 14 state-based Obamacare sites.

President Obama over the weekend defended his choice to keep HHS Secretary Kathleen Sebelius on the job, even after HealthCare.gov’s disastrous launch in October.

“We hold everybody up and down the line accountable but when we’re midstream, Bill, we want to make sure that our main focus is how do we make this thing work so people are able to sign up,” the president said in an interview with Fox News’ Bill O’Reilly.

© 2014 CBS Interactive Inc. All Rights Reserved.

Latest Stories

  • Politics

    AKLeg: Education funding a sticking point in budget negotiations

    by Associated Press on Apr 20, 22:59

    The Alaska House took up amendments to the state capital budget but held off a vote late Monday. The capital budget is typically one of the last items in play during the legislative session. It was pushed to Tuesday’s calendar. Talks were under way on the operating budget, another piece of the state’s overall spending […]

  • Sports

    Service braves the cold, burns Grace Christian 6-0

    by KTVA Sports on Apr 20, 22:54

    On a day that saw multiple game cancelations due to poor weather, Service High School and Grace Christian decided to tough it out Monday evening. The clouds broke wide open and so did the score early on as the Cougars cruised to the 6-0 victory. “Extremities kind of losing the feeling, it’s hard to get […]

  • News

    NTSB releases initial report on fatal plane crash in Prince William Sound

    by KTVA CBS 11 News on Apr 20, 15:18

    The National Transportation Safety Board has released its preliminary report on a plane crash that claimed the life of a 53-year-old Wasilla man on April 14. The search for a missing Cessna 180 and its pilot, Dale Carlson, ended with the discovery of Carlson’s body by Alaska State Troopers on the shore of Culross Island on April […]

  • News

    RACE RESULTS: 53 Alaskans start 2015 Boston Marathon

    by KTVA CBS 11 News on Apr 20, 15:05

    More than 50 Alaskans crossed the start line of the Boston Marathon early Monday morning, and several have already finished, according to the race’s website. Of those that started the 26.2 mile long race, 53 were from Alaska. The majority of Alaska runners claimed Anchorage as their home, but runners came from all around the […]

  • News

    Missing wedding ring plucked from dog doo, returned to owner

    by Associated Press on Apr 20, 14:09

    An Alaska woman suspected her family’s dog snatched her wedding ring, but she couldn’t find proof – until the platinum band turned up months later at a ball field. The Daily Sitka Sentinel newspaper reports Nikki Balovich lost her ring in January, when she was pregnant and often took it off her swollen finger. The Sitka woman […]

  • Politics

    Senate considers new committee on federal issues

    by Associated Press on Apr 20, 12:31

    Alaska’s Senate is poised to consider creating a special committee to address federal overreach. A resolution from the Senate Rules Committee would create a Senate Special Committee on Federal Overreach. The resolution calls for the new committee to submit reports to the Senate in January 2016 and 2017 about how to use state authority to […]

  • News

    Mat-Su Valley gathers to help end domestic violence and sexual abuse

    by Dave Leval on Apr 20, 11:55

    Cynthia Wagoner will be the first to admit she did not have an easy life as a child. “I have been raised in both my families where domestic violence and sexual abuse were prevalent,” Wagoner explained, saying the problems did not end there. “My older brother was charged with sexually abusing both of my younger […]

  • Lifestyle

    NOAA proposes take most humpbacks whales off endangered list

    by Associated Press on Apr 20, 11:26

    The federal government is proposing removing most of the world’s humpback whale population from the endangered species list. National Oceanic and Atmospheric Administration Fisheries wants to reclassify humpbacks into 14 distinct populations, and remove 10 of those from the list. The federal agency said in a release announcing its proposal that protection and restoration efforts […]