• Forecast
  • News Tip
  • Categories
Temperature Precipitation
Estimated read time
2m 7s

22,000 waiting for HealthCare.gov errors to be fixed, report says

By Stephanie Condon / CBS News 7:34 AM February 3, 2014

President Obama over the weekend defended his choice to keep HHS Secretary Kathleen Sebelius on the job, even after HealthCare.gov’s disastrous launch in October.

Roughly 22,000 Americans are waiting for the Health and Human Services Department (HHS) to fix errors in their health insurance coverage caused by HealthCare.gov glitches, but the computer program to process those 22,000 requests has yet to be built, the Washington Post reports.

The appeals were filed by people who say that HealthCare.gov — the website that serves as the Obamacare portal for 36 states — failed to correctly calculate the subsidies they’re eligible for, sent them into the wrong insurance program or completely denied them coverage, the Post reported after obtaining internal government data.

Those 22,000 appeals were submitted through the mail, since the computer and phone systems for filing appeals have yet to launch. The appeals were transferred to a computer system at the Centers for Medicare & Medicaid Services (CMS), but the program to process those appeals does not yet exist, unnamed sources told the Post.

CMS spokesman Aaron Albright told CBS News, “As we work to fully implement the appeals system, CMS is working directly with consumers to address concerns they have raised through this process.”

The pending appeals are largely related to HealthCare.gov glitches that are now fixed, he said, so CMS is recommending that people who had problems enrolling reset and resubmit applications on the site.

“We are also working to ensure that consumers who wish to continue with their appeal are able to do so,” Albright said.

He declined to say when the computer program to process those appeals is expected to be finished, or which contractor is working on the program. The administration recently tapped the consulting firm Accenture to replace CGI as the lead contractor responsible for HealthCare.gov’s ongoing construction.

Now that most of the front-end problems with HealthCare.gov have been resolved, the Obama administration has stepped up its efforts to encourage more people to enroll in insurance via the site. As of late January, about 3 million had enrolled in insurance plans through HealthCare.gov or one of the 14 state-based Obamacare sites.

President Obama over the weekend defended his choice to keep HHS Secretary Kathleen Sebelius on the job, even after HealthCare.gov’s disastrous launch in October.

“We hold everybody up and down the line accountable but when we’re midstream, Bill, we want to make sure that our main focus is how do we make this thing work so people are able to sign up,” the president said in an interview with Fox News’ Bill O’Reilly.

© 2014 CBS Interactive Inc. All Rights Reserved.

Latest Stories

  • Gang graffiti grows in east Anchorage, former APD officer weighs in on solutions

    by Eric Ruble on Mar 29, 9:23

    An east Anchorage neighborhood near Russian Jack Springs Park is plagued with gang-related graffiti. Spray-painted symbols and words related to the Crips, Bloods and other gangs line a number of fences near the intersection of Reka Drive and Bragaw Street. “Graffiti is the first sign that you’ve got an issue in your neighborhood,” said Scott […]

  • Weather

    Spring snow falls in Southcentral Alaska

    by Rachael Penton on Mar 29, 9:15

    A late season snowstorm has brought accumulating snow to Southcentral. Anchorage picked up 1.3 inches of snow on Tuesday — the first measurable precipitation since late-February. An additional 4.7 inches fell from midnight through 7 a.m., Wednesday at the National Weather Service office in Sand Lake. This brings the season total up to more than […]

  • Politics

    First lady helps present courage awards to 13 women

    by Associated Press on Mar 29, 8:46

    WASHINGTON (AP) – Melania Trump is helping present courage awards to 13 women from around the world. The first lady and top State Department official Thomas Shannon are presenting the awards in Washington. Mrs. Trump says the women are “true heroes” and “extraordinary examples” of finding the courage needed to help change the world. The […]

  • Weather

    Spring snow storm closes Anchorage schools

    by KTVA CBS 11 News on Mar 29, 6:45

    Last updated at 7:15 a.m. on Wednesday, March 29 The Anchorage School District closed schools Wednesday because of poor road conditions, following an overnight snow storm. District spokesperson Heidi Embley said after school events were cancelled, as well. This is the first snow day of the current school year, she noted. “And probably (the) first […]

  • Lifestyle

    “Groundbreaking” technology restores movement in paralyzed man

    by Ashley Welch / CBS News on Mar 28, 20:42

    For the first time, a paralyzed man has regained functional arm movement and is able to feed himself using his own hand as a result of new technology that reconnects his brain with his muscles. Bill Kochevar, now 53, suffered a severe spinal cord injury in a bicycle accident eight years ago that left him completely […]

  • Sports

    Dimond Lynx cap off magical season

    by KTVA CBS 11 News on Mar 28, 20:37

    The Dimond High School Lynx had one of those years: nine seniors will ride off with a 4A state title. Head coach Brad Lauwers and three of those seniors stopped by KTVA on Tuesday to sit down with Dave Goldman to discuss the championship run. Follow KTVA 11 Sports on Facebook and Twitter. Did you […]

  • News

    House votes to block Obama-era online privacy rules

    by Associated Press on Mar 28, 20:25

    The House has voted to block online privacy regulations issued during the final months of the Obama administration. It’s the first step toward allowing internet providers such as Comcast, AT&T and Verizon to sell the browsing habits of their customers. The Federal Communications Commission rule was designed to give consumers greater control over how internet […]

  • News

    Some Juneau property values will increase, city officials say

    by KTVA CBS 11 News on Mar 28, 19:24

    About 60 percent of homeowners in Juneau will see the value of their homes increase, according to city officials. The City and Borough of Juneau’s assessor office mailed out property value notices Tuesday, an annual requirement under state law. The city has more than 12,600 taxable properties across more than 20 geographic neighborhoods. Many residential neighborhoods have homes […]