• Forecast
  • News Tip
  • Categories
Temperature Precipitation
Estimated read time
2m 7s

22,000 waiting for HealthCare.gov errors to be fixed, report says

By Stephanie Condon / CBS News 7:34 AM February 3, 2014

President Obama over the weekend defended his choice to keep HHS Secretary Kathleen Sebelius on the job, even after HealthCare.gov’s disastrous launch in October.

Roughly 22,000 Americans are waiting for the Health and Human Services Department (HHS) to fix errors in their health insurance coverage caused by HealthCare.gov glitches, but the computer program to process those 22,000 requests has yet to be built, the Washington Post reports.

The appeals were filed by people who say that HealthCare.gov — the website that serves as the Obamacare portal for 36 states — failed to correctly calculate the subsidies they’re eligible for, sent them into the wrong insurance program or completely denied them coverage, the Post reported after obtaining internal government data.

Those 22,000 appeals were submitted through the mail, since the computer and phone systems for filing appeals have yet to launch. The appeals were transferred to a computer system at the Centers for Medicare & Medicaid Services (CMS), but the program to process those appeals does not yet exist, unnamed sources told the Post.

CMS spokesman Aaron Albright told CBS News, “As we work to fully implement the appeals system, CMS is working directly with consumers to address concerns they have raised through this process.”

The pending appeals are largely related to HealthCare.gov glitches that are now fixed, he said, so CMS is recommending that people who had problems enrolling reset and resubmit applications on the site.

“We are also working to ensure that consumers who wish to continue with their appeal are able to do so,” Albright said.

He declined to say when the computer program to process those appeals is expected to be finished, or which contractor is working on the program. The administration recently tapped the consulting firm Accenture to replace CGI as the lead contractor responsible for HealthCare.gov’s ongoing construction.

Now that most of the front-end problems with HealthCare.gov have been resolved, the Obama administration has stepped up its efforts to encourage more people to enroll in insurance via the site. As of late January, about 3 million had enrolled in insurance plans through HealthCare.gov or one of the 14 state-based Obamacare sites.

President Obama over the weekend defended his choice to keep HHS Secretary Kathleen Sebelius on the job, even after HealthCare.gov’s disastrous launch in October.

“We hold everybody up and down the line accountable but when we’re midstream, Bill, we want to make sure that our main focus is how do we make this thing work so people are able to sign up,” the president said in an interview with Fox News’ Bill O’Reilly.

© 2014 CBS Interactive Inc. All Rights Reserved.

Latest Stories

  • Weather

    Evening News weather, Oct. 25

    by KTVA Weather on Oct 25, 19:32

    Clouds came in today but are starting to be pushed out from the east. This will allow for more sunshine as we head into your Sunday afternoon. Daytime highs will barely make it into the the 40s for the next week. Sunshine and some clouds start to hit us as we head into Tuesday.

  • News

    Veterans get winter gear, other assistance at annual event

    by KTVA CBS 11 News on Oct 25, 17:44

    Hundreds of veterans turned out to the Ted Stevens Anchorage International Airport Friday for the 22nd annual Stand Down program. The event is a yearly opportunity for organizations to give back to servicemen and servicewomen. Agencies were on-hand at the event to help with dental, medical, housing and employment assistance. A lot of veterans come […]

  • News

    US to recognize same-sex marriage in 6 new states

    by Associated Press on Oct 25, 16:38

    The federal government is recognizing gay marriage in six more states, extending federal benefits to those couples. Attorney General Eric Holder says the states are: Alaska, Arizona, Idaho, North Carolina, West Virginia and Wyoming. Saturday’s announcement brings the total number of states with federal recognition of same-sex marriage to 32, plus the District of Columbia. […]

  • News

    Anchorage police respond to multiple accidents on Glenn Highway

    by KTVA CBS 11 News on Oct 25, 13:26

    As of 12 p.m. Saturday, the Anchorage Police Department says that there have been 20 accidents reported in the Anchorage area since midnight. APD says 11 of those accidents — two of which resulted in minor injuries — have happened on the Glenn Highway. This comes after the department sent out a warning to drivers […]

  • Sports

    South defeats West for state football title

    by KTVA Sports on Oct 25, 12:34

    Five weeks ago, the South High Wolverines and the West High Eagles met for a matchup, in which the Wolverines won 55-9. A month later, the two teams met for a chance at the state title on Oct. 24. South’s head coach John Lewis warned his team that a blowout like the first may not be […]

  • News

    Alaska Federation of Natives Convention Day 2: Courting the Native vote

    by Rhonda McBride on Oct 24, 23:31

    Candidates have traditionally courted the Alaska Native vote at the Alaska Federation of Natives convention. But this election-season ritual has reached a fever pitch this year. Some of that could be due to the formation of the Unity ticket; the merged campaigns of Bill Walker, who was running as an independent candidate for governor, and […]

  • News

    In Fairbanks, Steese Highway collision kills 1

    by KTVA CBS 11 News on Oct 24, 23:00

    One person is dead and others are injured following a head-on crash outside Fairbanks Friday night, Alaska State Troopers said. The collision on the Steese Highway near Hagelbarger Avenue was reported to troopers in Fairbanks just before 7:15 p.m., according to an AST dispatch. One person was seriously injured and later succumbed to their injuries, […]

  • News

    South Anchorage crash injures 1, temporarily closes highway

    by KTVA CBS 11 News on Oct 24, 22:15

    Both lanes of the Seward Highway were closed for more than two hours Friday evening following a two-vehicle collision that left one person hospitalized. According to the Anchorage Police Department, the crash happened just after 5:30 p.m. near the highway’s intersection with O’Malley Road. A vehicle heading north crossed the median and hit another vehicle […]